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Autopilot vs Lace AI
Lace is call intelligence for home service call centers: AI that analyzes 100 percent of inbound calls for lost bookings, coaches CSRs, and adds an AI agent that books into ServiceTitan. It assumes a call center and an FSM. Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
The Lace AI alternative built for crews without a call center
The numbers that decide it, side by side.
| Comparison point |  |  Lace AI |
|---|---|---|
| Starting price | $49/mo flat | Quote-based, not published |
| Team members included | 1, 5, or 10 by plan | Not published |
| Free trial | 2 weeks, no card required | Not advertised, demo first |
| Onboarding fee | $0 | Not published |
| Contract | Month to month, cancel anytime | Not published |
| AI receptionist | Full Throttle, $149/mo | AI CSR answers and books into ServiceTitan |
| Full business phone system | Full Throttle, $149/mo | Rides on your existing phones and FSM |
| Support | Human support chat, no ticket queue | Not published |
Last updated July 2026. Lace AI details are based on publicly available information; verify with Lace AI.
Who is Lace AI?
Lace AI is a venture-backed startup ($19 million raised in April 2025, led by Bek Ventures) selling revenue intelligence to home service call centers. Its original product analyzes every inbound call, not a sample, to find bookings that slipped away: unbooked opportunities, mishandled objections, and CSRs who need coaching, benchmarked against industry standards. It has since added an AI CSR that answers calls around the clock, books appointments directly into ServiceTitan, and follows up on unbooked leads by phone and SMS.
Its customers are sizable operators, names like A1 Garage, Eco Plumbers, and R.S. Andrews, and the published results are specific: an 85 percent booking rate on AI-answered calls at A1 Garage, 20 hours a week of call listening saved at Eco Plumbers, a 16 percent booking rate lift at R.S. Andrews. The company reported 100+ customers and roughly 1,000 percent ARR growth in 2024. Pricing is not published; you book a demo.
Lace is an analytics-first layer, not a system of record. It rides on your phone traffic and your FSM, with ServiceTitan as the flagship integration. That makes it a strong fit for a call center manager at a large shop, and overkill for a crew where the owner answers the phone.
Who is Autopilot?
Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.
It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.
Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
Feature by feature
Not just checkmarks. Where a feature costs extra or sits on a higher plan, the table says so.
Phone & AI
| Comparison point | | Lace AI |
|---|---|---|
| AI receptionist that answers and books calls | Full Throttle ($149/mo) | AI CSR, books into ServiceTitan |
| Built-in business phone (VoIP) | Full Throttle ($149/mo) | No, works with your existing phone setup |
| Call recording & transcripts | Full Throttle ($149/mo) | Analyzes 100% of your recorded calls |
| AI call summaries | Full Throttle ($149/mo) | Call analysis and missed-revenue insights |
| Two-way business texting | Crew and Full Throttle | SMS follow-up on unbooked leads |
Scheduling & Jobs
| Comparison point | | Lace AI |
|---|---|---|
| Drag-and-drop scheduling & dispatch | Books into your FSM; no dispatch board of its own | |
| Online booking | Not published | |
| Estimates & quotes | ||
| Client & lead management | No, your FSM stays the system of record | |
| iOS & Android crew app | 4.8 App Store / 4.9 Google Play | Not published |
Payments & Money
| Comparison point | | Lace AI |
|---|---|---|
| Invoicing & payments | ||
| Tap to Pay on iPhone | ||
| QuickBooks sync | Full Throttle ($149/mo) | |
| Price book | ||
| Customer tipping |
Marketing & Growth
| Comparison point | | Lace AI |
|---|---|---|
| Review funnel | Full Throttle ($149/mo) | Not published |
| SMS blast campaigns | Full Throttle ($149/mo) | Not published |
| Email blast campaigns | Full Throttle ($149/mo) | Not published |
| Automated marketing sequences | Full Throttle ($149/mo) | Outbound follow-up on unbooked opportunities |
| Google Ads tracking | Full Throttle ($149/mo) | Not published |
Where Lace AI goes deeper
| Comparison point | | Lace AI |
|---|---|---|
| 100% call analysis for missed revenue | ||
| CSR coaching and industry benchmarks | ||
| Full CRM underneath the AI | Requires ServiceTitan or similar |
An honest comparison cuts both ways. If these are must-haves for your business today, Lace AI earns the look.
What you actually pay
Autopilot
- Starter$49/mo
- Crew$99/mo
- Full Throttle$149/mo
Clear plans for 1, 5, or 10 team members. No onboarding fee or annual contract. Free 2-week trial.
Lace AI
- AI Revenue Engine / AI CSRQuote-based
Demo first; priced on top of your existing FSM
Lace does not publish pricing. Its products ride on your existing phone traffic and field service platform, so the true cost is Lace plus that subscription.
Last updated July 2026. Lace AI details are based on publicly available information; verify with Lace AI.
The bottom line
Two different tools for two different businesses. Here is the honest split.
Choose Lace AI if…
- You run a call center and want every single call analyzed for missed revenue
- You have CSRs to coach and want benchmarks against the industry
- You already run ServiceTitan and want AI answering bolted onto it
- You are a large operator like its A1 Garage-class customer base
Choose Autopilot if…
- You are a crew of 1 to 15 and the owner is the call center
- You want a published flat price, $49 to $149 a month, instead of a quote
- You want the phone system itself included, with recording, transcripts, and AI summaries
- You want scheduling, estimates, invoicing, and marketing in the same app as the AI
Switching from Lace AI takes an afternoon
Four steps, and our team does the heavy one for you.
- 1
Export your customers
Pull your client list out of Lace AI as a CSV. Every FSM platform supports this, and it takes about five minutes.
- 2
We import everything for you
Send us the file and our team loads your customers, jobs, and price book into Autopilot as part of free onboarding. No spreadsheet wrestling on your end.
- 3
Point your phone number at Autopilot
On Full Throttle, keep your existing business number. We port it or forward it, so calls start landing in Autopilot with recording, transcripts, and the AI receptionist behind them.
- 4
Run both for a week, then cut over
Your Lace AI account keeps working during your free trial. Most crews book their first Autopilot job on day one and cancel the old subscription within the month.
- 400+
- businesses run on Autopilot
- 4.9
- Google Play rating
- 4.8
- App Store rating
- $49
- per month starting price
Autopilot vs Lace AI: your questions
The things owners actually ask before they switch.
Try the Lace AI alternative built for your crew
Start a free 2-week trial and book your first job today. No credit card, no onboarding fee, no contract.
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Lace AI is a trademark of Lace AI. Autopilot is not affiliated with, sponsored by, or endorsed by Lace AI. Competitor pricing and feature information is based on publicly available sources as of July 2026 and may have changed; features missing from a plan may be available on higher plans or for an additional fee. Confirm details with the vendor before buying.