New tools, useful improvements, and fixes for the things that get in your way. Here’s what changed, and when.
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37 updates for your business
Your AI receptionist checks available appointment times and books the job while the customer is on the phone. It follows your online booking rules, handles corrections during the call, and offers a booking link by text when the caller prefers to book online.
When a caller's number matches an existing customer, your AI receptionist can look up their name and address on file, then confirm the details before booking.
Write your own greeting, preview and choose a voice, and decide whether your receptionist can book appointments. You can also turn booking confirmation texts on or off.
Each text counts as one message, even when the carrier splits it into parts. Standard job notifications are free. Automation history shows the text that was sent.
See how it worksTurn on supported bank payments and buy now, pay later options in Payment Methods. Jobs show a Pending payment status while a bank payment is still processing.
See how it worksWhen more than one customer record shares a phone number, incoming texts go to the newest active customer.
Your default job duration no longer changes an existing appointment when you open it. Copying an overnight appointment also keeps the correct next-day finish.
Choose which Driver Mode steps ask for a photo. Job galleries show photos and videos together with timestamps, so the office can follow what happened.
See how it worksChoose quarter, half, three-quarter, or full levels. Prefer a simpler choice? Turn on Simple fullness in rental settings.
See how it worksThe Invoice column now shows the invoice number. Jobs without an invoice show a dash, making unbilled work easier to spot.
Autopilot warns your team when a job needs more rental units than you have available. Units picked up that day can be available for another booking.
Corrected job visibility so restricted technicians see the work assigned to them.
Open Email History in Customer Communication settings to review customer emails and check their sending status. Available on web and mobile.
Fixed a setting mismatch that could prevent the initial QuickBooks sync from starting.
See how it worksThe rental asset picker makes it easier to find and select the unit for a task.
Build routes around each driver’s hours and starting location, with a route preview before saving the plan.
See how it worksWhen a rental task changes an asset’s location or cannot be completed, your team can record where the unit ended up.
Driver Mode follows the saved route plan and walks your crew through the work at each stop. The asset stays connected as it moves through the route.
See how it worksDispatchers can apply a rental route plan and keep its stops in order. The saved plan connects office planning with the driver’s day.
See how it worksCreating an estimate no longer turns a lead into a customer. That change happens after a job is created successfully.
A new Jobs setting lets you hide the task timer from your team’s workflow.
Recently Deleted lets you restore jobs, customers, estimates, invoices, and other supported records. Find it under Account settings on web and mobile.
Fixed a payment-card update that could stay on the Updating screen instead of completing.
Build rules for job changes, appointments, estimates, and overdue invoices. Send a text or email, notify your team, apply a tag, or send an update to a connected tool. Check run history to see what happened.
See how it worksSearch settings by name or ask a question in your own words. Wally gives you a short answer and links to the relevant settings on web and mobile.
See how it worksEnable auto-billing for a customer and choose their default card. When you complete a job, confirm the charge and send the receipt.
See how it worksReorder flexible stops by dragging the card in the map list or mobile schedule list. Appointments with set times stay in their scheduled order.
Company details, document themes, phone settings, booking options, integrations, and more now have mobile controls.
See how it worksCustomers can choose rental sizes and durations online. Availability checks help keep bookings within your available stock.
See how it worksPreview an optimized route for rental work before applying it. See the proposed stops from the map on web or mobile.
See how it worksCreate reusable agreements, attach them to the work, and let customers sign online. Your team can manage contract settings on web and mobile.
See how it worksManage assets, rental settings, and map locations from web and mobile. The office and crew can see where equipment belongs.
See how it worksStore a customer’s billing address separately from the address where the work happens.
Build up to three choices in one proposal. Customers can compare the options and approve the work they want. Create proposals from web or mobile.
See how it worksEligible plans can remove Powered by Autopilot branding from customer-facing pages using Company settings.
Connect your own Google account for one-way syncing of upcoming jobs, events, and estimates. Technicians see their assigned work.
See how it worksThe mobile calendar has new views and job workflows to help your crew find the next appointment and manage the day.
See how it worksThis archive covers customer-facing highlights from July 26, 2026 onward. Related changes are grouped together. Dates are recorded in Pacific time.
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