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Autopilot vs Hatch
Hatch is an AI CSR for home improvement companies: voice, SMS, and email agents that chase leads and set appointments on top of CRMs like ServiceTitan, AccuLynx, and LeadPerfection. Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
The Hatch alternative that includes the CRM underneath
The numbers that decide it, side by side.
| Comparison point |  |  Hatch |
|---|---|---|
| Starting price | $49/mo flat | Quote-based; platform fee plus usage |
| Team members included | 1, 5, or 10 by plan | Priced per location, plus usage |
| Free trial | 2 weeks, no card required | Not advertised, demo first |
| Onboarding fee | $0 | Not published |
| Contract | Month to month, cancel anytime | Annual plans, paid monthly |
| AI receptionist | Full Throttle, $149/mo | Included, it is the core product |
| Full business phone system | Full Throttle, $149/mo | Rides on your existing phones and CRM |
| Support | Human support chat, no ticket queue | AI setup and support included |
Last updated July 2026. Hatch details are based on publicly available information; verify with Hatch.
Who is Hatch?
Hatch is one of the longest-running players in AI customer communication for home improvement, with more than 2,000 customers across HVAC, roofing, remodeling, windows and doors, and similar trades. Its Voice AI answers inbound calls 24/7, qualifies leads, books appointments, and warm-transfers to your team; its Messaging AI runs SMS and email conversations; and a Knowledge Engine lets you train the AI on your own company information. It plugs into lead sources like Yelp, Angi, Google LSA, and Thumbtack, and into CRMs including ServiceTitan, AccuLynx, Improveit 360, and LeadPerfection.
In February 2026 Hatch was acquired by Yelp in a deal reported around $300 million, the first big exit of the AI CSR wave. That gives it deep pockets and an obvious bundle with Yelp's lead business. Pricing is not published: there are Standard, Pro, and Enterprise tiers, structured as an annual plan billed monthly per location, plus a platform fee and usage charges. Third parties report quotes commonly landing in the several-hundred-dollars-a-month range per location.
Hatch's sweet spot is high-ticket home improvement companies buying leads from multiple sources and needing instant speed-to-lead follow-up. It is a communication layer, not a system of record: your schedule, invoices, and job records still live in a separate CRM you also pay for.
Who is Autopilot?
Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.
It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.
Against Hatch, the pitch is consolidation: Autopilot gives you the AI answering, the texting, and the CRM it all books into as one product with one flat bill.
Feature by feature
Not just checkmarks. Where a feature costs extra or sits on a higher plan, the table says so.
Phone & AI
| Comparison point | | Hatch |
|---|---|---|
| AI receptionist that answers and books calls | Full Throttle ($149/mo) | Voice AI answers and books 24/7 |
| Built-in business phone (VoIP) | Full Throttle ($149/mo) | No, works with your existing phone setup |
| Call recording & transcripts | Full Throttle ($149/mo) | Not published |
| AI call summaries | Full Throttle ($149/mo) | Not published |
| Two-way business texting | Crew and Full Throttle | Messaging AI over SMS and email |
Scheduling & Jobs
| Comparison point | | Hatch |
|---|---|---|
| Drag-and-drop scheduling & dispatch | Books into your CRM; no dispatch board of its own | |
| Online booking | AI sets appointments from leads | |
| Estimates & quotes | ||
| Client & lead management | No, your CRM stays the system of record | |
| iOS & Android crew app | 4.8 App Store / 4.9 Google Play | Not published |
Payments & Money
| Comparison point | | Hatch |
|---|---|---|
| Invoicing & payments | ||
| Tap to Pay on iPhone | ||
| QuickBooks sync | Full Throttle ($149/mo) | |
| Price book | ||
| Customer tipping |
Marketing & Growth
| Comparison point | | Hatch |
|---|---|---|
| Review funnel | Full Throttle ($149/mo) | Not published |
| SMS blast campaigns | Full Throttle ($149/mo) | Marketing blasts on Pro and up |
| Email blast campaigns | Full Throttle ($149/mo) | Marketing blasts on Pro and up |
| Automated marketing sequences | Full Throttle ($149/mo) | Journey campaign automation |
| Google Ads tracking | Full Throttle ($149/mo) | Lead source integrations (Yelp, Angi, LSA, Thumbtack) |
Where Hatch goes deeper
| Comparison point | | Hatch |
|---|---|---|
| Speed-to-lead follow-up across bought leads | ||
| Yelp ownership and lead-source bundle | ||
| Full CRM underneath the AI | Requires ServiceTitan, AccuLynx, or similar |
An honest comparison cuts both ways. If these are must-haves for your business today, Hatch earns the look.
What you actually pay
Autopilot
- Starter$49/mo
- Crew$99/mo
- Full Throttle$149/mo
Clear plans for 1, 5, or 10 team members. No onboarding fee or annual contract. Free 2-week trial.
Hatch
- StandardQuote-based
Lead response and follow-up automation
- ProQuote-based
More AI conversations, custom reporting, blasts
- EnterpriseQuote-based
Multi-location, deeper analytics
Hatch does not publish prices. Its own pricing page describes a platform fee plus usage on annual plans billed monthly per location, and third parties report typical quotes of several hundred dollars a month. That comes on top of the CRM you run underneath it.
Last updated July 2026. Hatch details are based on publicly available information; verify with Hatch.
The bottom line
Two different tools for two different businesses. Here is the honest split.
Choose Hatch if…
- You buy leads from Yelp, Angi, LSA, or Thumbtack and live or die on speed-to-lead
- You sell high-ticket home improvement jobs where one saved lead pays for the software
- You already run ServiceTitan, AccuLynx, or LeadPerfection and want AI communication on top
- You want a vendor with Yelp's backing and 2,000+ customers in your exact niche
Choose Autopilot if…
- You want one system, one bill: the AI receptionist inside the CRM instead of on top of one
- You want a published flat price, $49 to $149 a month, no usage meter
- You are a service crew running repeat jobs, not a big-ticket sales floor chasing bought leads
- You want month-to-month terms and a free 2-week trial instead of an annual plan
Switching from Hatch takes an afternoon
Four steps, and our team does the heavy one for you.
- 1
Export your customers
Pull your client list out of Hatch as a CSV. Every FSM platform supports this, and it takes about five minutes.
- 2
We import everything for you
Send us the file and our team loads your customers, jobs, and price book into Autopilot as part of free onboarding. No spreadsheet wrestling on your end.
- 3
Point your phone number at Autopilot
On Full Throttle, keep your existing business number. We port it or forward it, so calls start landing in Autopilot with recording, transcripts, and the AI receptionist behind them.
- 4
Run both for a week, then cut over
Your Hatch account keeps working during your free trial. Most crews book their first Autopilot job on day one and cancel the old subscription within the month.
- 400+
- businesses run on Autopilot
- 4.9
- Google Play rating
- 4.8
- App Store rating
- $49
- per month starting price
Autopilot vs Hatch: your questions
The things owners actually ask before they switch.
Try the Hatch alternative built for your crew
Start a free 2-week trial and book your first job today. No credit card, no onboarding fee, no contract.
More comparisons
Hatch is a trademark of Hatch. Autopilot is not affiliated with, sponsored by, or endorsed by Hatch. Competitor pricing and feature information is based on publicly available sources as of July 2026 and may have changed; features missing from a plan may be available on higher plans or for an additional fee. Confirm details with the vendor before buying.