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Autopilot vs ServiceWorks
ServiceWorks is a capable flat-rate all-in-one, especially for appliance repair and delivery businesses, from $79 a month on annual plans. Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
The ServiceWorks alternative with the phone built in
The numbers that decide it, side by side.
| Comparison point |  |  ServiceWorks |
|---|---|---|
| Starting price | $49/mo flat | $79/mo on annual billing |
| Team members included | 1, 5, or 10 by plan | 10 users included; contact sales beyond |
| Free trial | 2 weeks, no card required | 14 days |
| Onboarding fee | $0 | Not published |
| Contract | Month to month, cancel anytime | Annual for the $79 rate |
| AI receptionist | Full Throttle, $149/mo | No |
| Full business phone system | Full Throttle, $149/mo | Not included |
| Support | Human support chat, no ticket queue | Chat, email, and phone |
Last updated July 2026. ServiceWorks details are based on publicly available information; verify with ServiceWorks.
Who is ServiceWorks?
ServiceWorks is a bootstrapped, flat-rate field service platform that covers a lot of ground: scheduling and dispatch, estimates, invoicing, two-way texting, text and email blasts, an online booking page, QuickBooks integration, inventory, and route optimization. It also serves niches most FSMs skip, notably appliance repair and delivery operations, and offers an open API.
Pricing starts at $79 a month on annual billing with 10 users included, using a build-your-own-package model where you pick the features you need. There is a 14-day free trial. Some things that feel core elsewhere show up as add-ons, like extra integrations and website design, so the quoted price depends on your package.
For an appliance repair or delivery business that needs parts, inventory, and route workflows, ServiceWorks is a genuine fit and honestly priced. What it lacks is the front of the business: there is no built-in phone system and no AI answering, so missed calls stay missed.
Who is Autopilot?
Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.
It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.
Against ServiceWorks, the pitch is the phone: Autopilot matches the all-in-one flat-rate idea, then answers your calls with a built-in AI receptionist instead of letting them hit voicemail.
Feature by feature
Not just checkmarks. Where a feature costs extra or sits on a higher plan, the table says so.
Phone & AI
| Comparison point | | ServiceWorks |
|---|---|---|
| AI receptionist that answers and books calls | Full Throttle ($149/mo) | |
| Built-in business phone (VoIP) | Full Throttle ($149/mo) | |
| Call recording & transcripts | Full Throttle ($149/mo) | Not advertised |
| AI call summaries | Full Throttle ($149/mo) | |
| Two-way business texting | Crew and Full Throttle |
Scheduling & Jobs
| Comparison point | | ServiceWorks |
|---|---|---|
| Drag-and-drop scheduling & dispatch | ||
| Online booking | ||
| Estimates & quotes | ||
| Client & lead management | ||
| iOS & Android crew app | 4.8 App Store / 4.9 Google Play | iOS & Android apps |
Payments & Money
| Comparison point | | ServiceWorks |
|---|---|---|
| Invoicing & payments | ||
| Tap to Pay on iPhone | Not advertised | |
| QuickBooks sync | Full Throttle ($149/mo) | |
| Price book | Not advertised | |
| Customer tipping | Not advertised |
Marketing & Growth
| Comparison point | | ServiceWorks |
|---|---|---|
| Review funnel | Full Throttle ($149/mo) | Not advertised |
| SMS blast campaigns | Full Throttle ($149/mo) | |
| Email blast campaigns | Full Throttle ($149/mo) | |
| Automated marketing sequences | Full Throttle ($149/mo) | Not advertised |
| Google Ads tracking | Full Throttle ($149/mo) | Not advertised |
Where ServiceWorks goes deeper
| Comparison point | | ServiceWorks |
|---|---|---|
| Inventory & parts management | ||
| Appliance repair & delivery workflows | General home services focus | |
| Route optimization | ||
| Open API | Not offered |
An honest comparison cuts both ways. If these are must-haves for your business today, ServiceWorks earns the look.
What you actually pay
Autopilot
- Starter$49/mo
- Crew$99/mo
- Full Throttle$149/mo
Clear plans for 1, 5, or 10 team members. No onboarding fee or annual contract. Free 2-week trial.
ServiceWorks
- Build Your Own PackageFrom $79/mo
Annual billing, 10 users included
ServiceWorks uses a pick-your-features model, so the real monthly price depends on which modules and add-ons you select. The $79 headline rate is for annual plans; month-to-month costs more.
Last updated July 2026. ServiceWorks details are based on publicly available information; verify with ServiceWorks.
The bottom line
Two different tools for two different businesses. Here is the honest split.
Choose ServiceWorks if…
- You run an appliance repair business and need parts and inventory workflows built in
- You run a delivery operation and want dispatch and routing designed for it
- You want an open API to connect your own tools
- You are happy to commit to annual billing for the lowest rate
Choose Autopilot if…
- You want a built-in business phone with call recording and an AI receptionist answering 24/7
- You want month-to-month pricing from $49 with no annual commitment for the best rate
- You want one published price instead of a package quote that depends on module picks
- You want review requests and automated marketing sequences, not just blasts
Switching from ServiceWorks takes an afternoon
Four steps, and our team does the heavy one for you.
- 1
Export your customers
Pull your client list out of ServiceWorks as a CSV. Every FSM platform supports this, and it takes about five minutes.
- 2
We import everything for you
Send us the file and our team loads your customers, jobs, and price book into Autopilot as part of free onboarding. No spreadsheet wrestling on your end.
- 3
Point your phone number at Autopilot
On Full Throttle, keep your existing business number. We port it or forward it, so calls start landing in Autopilot with recording, transcripts, and the AI receptionist behind them.
- 4
Run both for a week, then cut over
Your ServiceWorks account keeps working during your free trial. Most crews book their first Autopilot job on day one and cancel the old subscription within the month.
- 400+
- businesses run on Autopilot
- 4.9
- Google Play rating
- 4.8
- App Store rating
- $49
- per month starting price
Autopilot vs ServiceWorks: your questions
The things owners actually ask before they switch.
Try the ServiceWorks alternative built for your crew
Start a free 2-week trial and book your first job today. No credit card, no onboarding fee, no contract.
More comparisons
ServiceWorks is a trademark of ServiceWorks. Autopilot is not affiliated with, sponsored by, or endorsed by ServiceWorks. Competitor pricing and feature information is based on publicly available sources as of July 2026 and may have changed; features missing from a plan may be available on higher plans or for an additional fee. Confirm details with the vendor before buying.