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Autopilot vs Service Fusion
Service Fusion sells the same idea we do, flat pricing with unlimited users, but its entry plan costs four to five times more, the phone is a paid add-on, and there is no AI receptionist. Autopilot plans start at $49 a month, with the full phone and AI receptionist on Full Throttle at $149.
The Service Fusion alternative built for small crews
The numbers that decide it, side by side.
| Comparison point |  |  Service Fusion |
|---|---|---|
| Starting price | $49/mo flat | $245/mo monthly ($208/mo annual) |
| Team members included | 1, 5, or 10 by plan | None, unlimited users |
| Free trial | 2 weeks, no card required | Not advertised; demo first |
| Onboarding fee | $0 | Not published |
| Contract | Month to month, cancel anytime | Month to month |
| AI receptionist | Full Throttle, $149/mo | Not offered |
| Full business phone system | Full Throttle, $149/mo | Add-on (ServiceCall.ai VoIP) |
| Support | Human support chat, no ticket queue | Phone, email, and chat included |
Last updated July 2026. Service Fusion details are based on publicly available information; verify with Service Fusion.
Who is Service Fusion?
Service Fusion is a Texas-born field service platform, now a subsidiary of EverCommerce (NASDAQ: EVCM), serving roughly 4,000 businesses. Its pitch has always been value: every plan includes unlimited users, so a shop with ten techs pays the same flat rate as a shop with three. Core features cover customer management, estimates, scheduling and dispatch, invoicing, QuickBooks sync, and payments.
Published pricing starts at $245 a month billed monthly ($208 annually) for Starter, $382 ($325) for Plus, and $627 ($533) for Pro, all month to month with no contract. Phone service comes through ServiceCall.ai, a separate VoIP and call-tracking add-on, and GPS fleet tracking, the customer portal, and inventory are also add-ons. There is no AI receptionist, and the product sits in the slower-moving legacy tier of the market.
For an established shop with a big office team that wants unlimited seats and QuickBooks Desktop support, Service Fusion still makes sense. For a small crew, $245 a month is a lot to pay for software that answers no calls.
Who is Autopilot?
Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.
It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.
Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
Feature by feature
Not just checkmarks. Where a feature costs extra or sits on a higher plan, the table says so.
Phone & AI
| Comparison point | | Service Fusion |
|---|---|---|
| AI receptionist that answers and books calls | Full Throttle ($149/mo) | |
| Built-in business phone (VoIP) | Full Throttle ($149/mo) | Add-on (ServiceCall.ai) |
| Call recording & transcripts | Full Throttle ($149/mo) | With ServiceCall.ai add-on |
| AI call summaries | Full Throttle ($149/mo) | Not advertised |
| Two-way business texting | Crew and Full Throttle | Text alerts included |
Scheduling & Jobs
| Comparison point | | Service Fusion |
|---|---|---|
| Drag-and-drop scheduling & dispatch | ||
| Online booking | Customer web portal add-on | |
| Estimates & quotes | ||
| Client & lead management | ||
| iOS & Android crew app | 4.8 App Store / 4.9 Google Play |
Payments & Money
| Comparison point | | Service Fusion |
|---|---|---|
| Invoicing & payments | ||
| Tap to Pay on iPhone | Not advertised | |
| QuickBooks sync | Full Throttle ($149/mo) | Yes, Online and Desktop |
| Price book | ||
| Customer tipping | Not advertised |
Marketing & Growth
| Comparison point | | Service Fusion |
|---|---|---|
| Review funnel | Full Throttle ($149/mo) | Not advertised |
| SMS blast campaigns | Full Throttle ($149/mo) | Not advertised |
| Email blast campaigns | Full Throttle ($149/mo) | Not advertised |
| Automated marketing sequences | Full Throttle ($149/mo) | Not advertised |
| Google Ads tracking | Full Throttle ($149/mo) | Call tracking via ServiceCall.ai add-on |
Where Service Fusion goes deeper
| Comparison point | | Service Fusion |
|---|---|---|
| Unlimited users on flat plans | 1, 5, or 10 team members by plan | |
| QuickBooks Desktop sync | ||
| Inventory management | Add-on | |
| GPS fleet tracking | Add-on |
An honest comparison cuts both ways. If these are must-haves for your business today, Service Fusion earns the look.
What you actually pay
Autopilot
- Starter$49/mo
- Crew$99/mo
- Full Throttle$149/mo
Clear plans for 1, 5, or 10 team members. No onboarding fee or annual contract. Free 2-week trial.
Service Fusion
- Starter$245/mo
$208/mo billed annually
- Plus$382/mo
$325/mo billed annually
- Pro$627/mo
$533/mo billed annually
All plans include unlimited users. VoIP and call tracking (ServiceCall.ai), GPS fleet tracking, the customer web portal, inventory, and eSign documents are add-ons priced separately.
Last updated July 2026. Service Fusion details are based on publicly available information; verify with Service Fusion.
The bottom line
Two different tools for two different businesses. Here is the honest split.
Choose Service Fusion if…
- You have a large team and unlimited users at a higher flat rate still pencils out
- You need QuickBooks Desktop sync, not just QuickBooks Online
- You want inventory management and GPS fleet tracking from one vendor
- You run an established office-heavy shop that values a long-tenured platform
Choose Autopilot if…
- You want the same flat, unlimited-user idea starting at $49 instead of $245
- You want a built-in phone with recording and transcripts instead of a VoIP add-on
- You want an AI receptionist answering missed calls, which Service Fusion does not offer
- You want review requests, SMS campaigns, and marketing automation included
Switching from Service Fusion takes an afternoon
Four steps, and our team does the heavy one for you.
- 1
Export your customers
Pull your client list out of Service Fusion as a CSV. Every FSM platform supports this, and it takes about five minutes.
- 2
We import everything for you
Send us the file and our team loads your customers, jobs, and price book into Autopilot as part of free onboarding. No spreadsheet wrestling on your end.
- 3
Point your phone number at Autopilot
On Full Throttle, keep your existing business number. We port it or forward it, so calls start landing in Autopilot with recording, transcripts, and the AI receptionist behind them.
- 4
Run both for a week, then cut over
Your Service Fusion account keeps working during your free trial. Most crews book their first Autopilot job on day one and cancel the old subscription within the month.
- 400+
- businesses run on Autopilot
- 4.9
- Google Play rating
- 4.8
- App Store rating
- $49
- per month starting price
Autopilot vs Service Fusion: your questions
The things owners actually ask before they switch.
Try the Service Fusion alternative built for your crew
Start a free 2-week trial and book your first job today. No credit card, no onboarding fee, no contract.
More comparisons
Service Fusion is a trademark of Service Fusion. Autopilot is not affiliated with, sponsored by, or endorsed by Service Fusion. Competitor pricing and feature information is based on publicly available sources as of July 2026 and may have changed; features missing from a plan may be available on higher plans or for an additional fee. Confirm details with the vendor before buying.