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Autopilot vs Salesforce Field Service
Salesforce Field Service is the dispatch layer that utilities, telecoms, and large installers run on top of Service Cloud, at $175 per user per month before the platform under it. Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
The Salesforce Field Service alternative built for small crews
The numbers that decide it, side by side.
| Comparison point |  |  Salesforce Field Service |
|---|---|---|
| Starting price | $49/mo flat | $175/user/mo (Enterprise); contractor seats from $50 |
| Team members included | 1, 5, or 10 by plan | Priced per user, per month |
| Free trial | 2 weeks, no card required | Not advertised for Field Service; demo first |
| Onboarding fee | $0 | Quote-based; partner implementations commonly cost thousands |
| Contract | Month to month, cancel anytime | Annual, billed annually |
| AI receptionist | Full Throttle, $149/mo | No; Agentforce agents are a separate usage-billed product |
| Full business phone system | Full Throttle, $149/mo | Service Cloud Voice, add-on |
| Support | Human support chat, no ticket queue | Standard support; Premier plans cost extra |
Last updated July 2026. Salesforce Field Service details are based on publicly available information; verify with Salesforce Field Service.
Who is Salesforce Field Service?
Salesforce Field Service, recently rebranded Agentforce Field Service, is the field service product from Salesforce (NYSE: CRM), the largest CRM company in the world. It adds work orders, drag-and-drop dispatch, a scheduling optimization engine, contractor management, and a technician mobile app on top of Service Cloud, with a full public API and the AppExchange ecosystem behind it.
Pricing is per user, per month, billed annually. Published Enterprise-edition rates are $175 per user per month for both the Technician and Dispatcher licenses, $330 on Unlimited, with lighter Contractor seats at $50 and $75. You also need Service Cloud licenses underneath, and the new Agentforce AI agents are billed separately by usage. Implementations are partner-led and typically measured in months.
For an enterprise running hundreds of techs across regions, with admins and developers on staff, it is one of the strongest platforms on the market. For a two-truck home service crew, it is a platform project, not a tool you sign up for and use the same week.
Who is Autopilot?
Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.
It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.
Against Salesforce Field Service, Autopilot is the opposite bet: one app a small crew signs up for and books jobs with the same day, no platform licenses or implementation partner, with plans sized for 1, 5, or 10 team members.
Feature by feature
Not just checkmarks. Where a feature costs extra or sits on a higher plan, the table says so.
Phone & AI
| Comparison point | | Salesforce Field Service |
|---|---|---|
| AI receptionist that answers and books calls | Full Throttle ($149/mo) | Agentforce agents, usage-billed add-on |
| Built-in business phone (VoIP) | Full Throttle ($149/mo) | Service Cloud Voice add-on |
| Call recording & transcripts | Full Throttle ($149/mo) | Via Service Cloud Voice add-on |
| AI call summaries | Full Throttle ($149/mo) | Via Einstein add-ons |
| Two-way business texting | Crew and Full Throttle | Digital Engagement add-on |
Scheduling & Jobs
| Comparison point | | Salesforce Field Service |
|---|---|---|
| Drag-and-drop scheduling & dispatch | ||
| Online booking | Via Appointment Assistant setup | |
| Estimates & quotes | Via CPQ, separate product | |
| Client & lead management | ||
| iOS & Android crew app | 4.8 App Store / 4.9 Google Play |
Payments & Money
| Comparison point | | Salesforce Field Service |
|---|---|---|
| Invoicing & payments | Via add-ons or ERP integration | |
| Tap to Pay on iPhone | ||
| QuickBooks sync | Full Throttle ($149/mo) | Via third-party connectors |
| Price book | ||
| Customer tipping |
Marketing & Growth
| Comparison point | | Salesforce Field Service |
|---|---|---|
| Review funnel | Full Throttle ($149/mo) | |
| SMS blast campaigns | Full Throttle ($149/mo) | Via Marketing Cloud, separate product |
| Email blast campaigns | Full Throttle ($149/mo) | Via Marketing Cloud, separate product |
| Automated marketing sequences | Full Throttle ($149/mo) | Via Marketing Cloud, separate product |
| Google Ads tracking | Full Throttle ($149/mo) | Via Marketing Cloud, separate product |
Where Salesforce Field Service goes deeper
| Comparison point | | Salesforce Field Service |
|---|---|---|
| Enterprise scheduling optimization engine | ||
| Custom apps & AppExchange ecosystem | ||
| Contractor workforce management at scale |
An honest comparison cuts both ways. If these are must-haves for your business today, Salesforce Field Service earns the look.
What you actually pay
Autopilot
- Starter$49/mo
- Crew$99/mo
- Full Throttle$149/mo
Clear plans for 1, 5, or 10 team members. No onboarding fee or annual contract. Free 2-week trial.
Salesforce Field Service
- Contractor$50/user/mo
Limited external-tech seat
- Contractor Plus$75/user/mo
Adds more contractor features
- Technician / Dispatcher (Enterprise)$175/user/mo
The core licenses
- Unlimited$330/user/mo
Top edition
All prices are per user, billed annually, and sit on top of the Service Cloud licenses Field Service requires. Agentforce AI agents are billed separately by usage, and partner implementation is its own budget line.
Last updated July 2026. Salesforce Field Service details are based on publicly available information; verify with Salesforce Field Service.
The bottom line
Two different tools for two different businesses. Here is the honest split.
Choose Salesforce Field Service if…
- You run an enterprise field operation with hundreds of techs, dispatchers, and contractors
- Your company already runs on Salesforce and has admins or developers on staff
- You need a scheduling optimization engine and custom workflows built on a platform API
- You manage a third-party contractor network alongside employed techs
Choose Autopilot if…
- You run a crew of 1 to 15 and want software you can set up yourself this week
- You want one flat price instead of $175 per user plus platform licenses underneath
- You want the phone, texting, and an AI receptionist included, not quoted as separate products
- You would rather book jobs than manage a Salesforce implementation
Switching from Salesforce Field Service takes an afternoon
Four steps, and our team does the heavy one for you.
- 1
Export your customers
Pull your client list out of Salesforce Field Service as a CSV. Every FSM platform supports this, and it takes about five minutes.
- 2
We import everything for you
Send us the file and our team loads your customers, jobs, and price book into Autopilot as part of free onboarding. No spreadsheet wrestling on your end.
- 3
Point your phone number at Autopilot
On Full Throttle, keep your existing business number. We port it or forward it, so calls start landing in Autopilot with recording, transcripts, and the AI receptionist behind them.
- 4
Run both for a week, then cut over
Your Salesforce Field Service account keeps working during your free trial. Most crews book their first Autopilot job on day one and cancel the old subscription within the month.
Salesforce exports contacts and any other object to CSV through reports or Data Loader, so your customer list comes out clean.
- 400+
- businesses run on Autopilot
- 4.9
- Google Play rating
- 4.8
- App Store rating
- $49
- per month starting price
Autopilot vs Salesforce Field Service: your questions
The things owners actually ask before they switch.
Try the Salesforce Field Service alternative built for your crew
Start a free 2-week trial and book your first job today. No credit card, no onboarding fee, no contract.
More comparisons
Salesforce Field Service is a trademark of Salesforce, Inc. Autopilot is not affiliated with, sponsored by, or endorsed by Salesforce, Inc. Competitor pricing and feature information is based on publicly available sources as of July 2026 and may have changed; features missing from a plan may be available on higher plans or for an additional fee. Confirm details with the vendor before buying.