Autopilot vs ServiceMax

ServiceMax, founded in 2007, is the best-known name in asset-centric field service: software organized around the machines being serviced rather than the customers being visited. Medical device makers, industrial OEMs, and energy equipment companies use it to track installed bases, entitlements, warranties, contracts, and parts across the life of every asset. After a stretch under GE Digital and Silver Lake, PTC acquired it in January 2023 for $1.46 billion, and its core product runs on the Salesforce platform.

Pricing is quote-based and per user. Third parties report a wide range, from roughly $59 up to several hundred dollars per user per month depending on modules and scale, and because ServiceMax Core runs on Salesforce, the platform licensing and an enterprise implementation sit on top of that.

If you manufacture equipment and your revenue depends on service contracts and uptime, ServiceMax is a purpose-built, credible choice. If you run a home service crew, its entire model, assets, entitlements, and depot repair, is aimed at problems you do not have.

Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.

It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.

Against ServiceMax, the difference is what the software revolves around: ServiceMax revolves around machines under contract, Autopilot revolves around your customers, your calendar, and your phone ringing.